1-a The sales carried out by SHOESPARADISE.COM
are subjected to the following general conditions to which the purchaser
states to adhere without restrictions nor reserves as he sends to SHOESPARADISE.COM
a complete purchase order accompanied with the payment.
1-b The general conditions of sales specify in particular
the conditions of order,payment,delivery and management of the potential
returns of the products ordered by the purchasers.
1-c The purchaser can visualise simply freely and
at any time these general conditions of sale by clicking on the site bond
" Access to the general conditions of sale ".So any product
order placed by a purchaser to SHOESPARADISE.COM implies the final and
irrevocable agreement of the customer on the whole general conditions
of sale discribed hereafter.
1-d The purchaser can be a person or an entity professional
or particular.
1-e These general conditions of sale will prevail on all other conditions
except preliminary expressed and written exemption.
1-f It acts as a sale contract of equipment goods within the framework
of a remote sale system.
2-a The purchaser can place an order to SHOESPARADISE.COM:
· Directly on the website by filling a purchase
order.
The payment can then be done either on line by credit card (secured
transaction), or by check* addressed by mail and accompanied by a copy
of the purchase order filled on line.
*The checks are to be established with
the order of SHOESPARADISE.COM and sent to the following address : SHOESPARADISE.COM
Financial dept 48 rue Victor Hugo62200 Boulogne sur Mer (France). The
orders are then taken into account with the reception of the check. An
email is automatically sent to confirm the reception of the payment.
2-b The orders placed through one of these two ways
engage irrevocably the purchaser.
2-c Any order placed on line with SHOESPARADISE.COM will be confirmed
to the purchaser by SHOESPARADISE.COM with a confirmation email sent in
the hours which follow.
2-d SHOESPARADISE.COM advises with the customers who order directly on
the web to store or print a copy of the purchase order until reception
of the confirmation email from SHOESPARADISE.COM.
3. Informations on the products
3-a SHOESPARADISE.COM proposes on its web site the
products to be sold with the necessary characteristics which make it possible
to respect article L111 1 of the french " Code of consumption "which
foresees the possibility for potential customers of knowing before the
final order taking the essential characteristics of the products he wishes
to buy.
3-b Photographs and graphics associated with the products proposed bySHOESPARADISE.COM
don't imply any contractual commitment with the respect to the reality
of the product.They are only indicative and cannot in no case engage the
responsbility of SHOESPARADISE.COM nor even call into question the validity
of a placed order/actual sale.
In the same way SHOESPARADISE.COM cannot be
held responsible for the validityof the contents of products presentation
cards proposed on its site insofar as information comes from the suppliers
of SHOESPARADISE.COM.
This responsibility could not be in particular committed
if a supplier modifies the characteristics of a product for the same reasons
as ergonomics improvement raw material evolution. The marks proposed on
shoesparadise.com are trademarks by their respective owners.
3-c SHOESPARADISE.COM describes the products to be
sold with the greatest exactitude.However if a description error would
appear on a product SHOESPARADISE.COM responsibility could not be engaged
on this fact.
3-d The offers proposed by SHOESPARADISE.COM are only valid within the
limit of available stocks.
4-a The selling prices of the products are expressed in EUROS net of
tax .
4-b The prices of the products can evolve constantly according to the
SHOESPARADISE.COM suppliers price policy. The selling price reatined for
the purchase of a product corresponds to the one observed on line :
·At the moment of the registration of the order on the web,
·At the date of emission of the check for an order sent by postal
mail.
4-c One understands by selling price of the product the price without
delivery costs.
4-d The delivery costs are at the charge of the purchaser and are invoicees
in addition of the selling price of the products.
The purchaser will always be informed before final recording of his order
of the delivery costs related to it and the payment will be requested
to the purchaser for the total amount of the purchase integrating the
prices of the ordered products the more the delivery costs. Thus the payment
agreement confirmation of the order by the purchaser implies that this
last agrees to pay the related delivery costs. The delivery costs cannot
thus constitute a valid reason of questioning of the order after its final
recording.
4-e The customer must discharge under his own responsibility of any other
tax custom duty specific to the country of delivery.
5. Modes of payment
5-a The purchases carried out on shoesparadise.com are payable
by check* or credit card (see point 2).in addition to these if the purchaser
doesn't want to use the SHOESPARADISE.COM secured credit card payment system
he can easily make his payment using this other method : payment by credit
card off line for the orders carried out in this way copies both sides of
the purchaser passport and credit card are required They must be sent to
SHOESPARADISE.COM by fax (0044321327286) or by postal mail to the following
address : Shoesparadise.com - Financial dept - 48 Rue Victor Hugo - 62200
Boulogne sur Mer
The order will be taken into account definitively after positive confirmation
from SHOESPARADISE.COM bank in Boulogne sur Mer.
5-b All purchases carried out on SHOESPARADISE.COM are payable at the order
.No product could be dispatched with a purchaser before 100% of the selling
price (including taxes and delivery costs) payment.
5-c In order to avoid any dispute on the sums paid by the purchaser SHOESPARADISE.COM
always sends to the purchaser an order confirmation email which should be
used by him as a checking form of the goods delivered.
5-d SHOESPARADISE.COM keeps the right to suspend any order or delivery management
in the event of payment refusal by official accredited organisations or
in the event of a non payment.
SHOESPARADISE.COM keeps in particular the right not to honour an order emanating
from a purchaser who will not have paid 100% of a previous order or for
who a litigation would be in progress at the time of the order.
6. Products availability
6-a SHOESPARADISE.COM commits to dispatch any product
within 5 open days provided that this product is in stock.
Any other arrangement will be validated by an email sent by SHOESPARADISE.COM
to the purchaser.
6-b In case of a delivery delay the customer is informed by email of the
change of availability and can if he wishes cancel his order without penalties.
Any order cancellation will have to be sent to info@shoesparadise.com with
a message tittle " order cancellation "or via a fax sent to 0044321327286
with the same tittle.
6-c SHOESPARADISE.COM could not be held responsible for the consequences
of a delivery delay whatever its nature is.
7. Delivery modes
7-a The products bought on SHOESPARADISE.COM can only
be delivered in the countries arising from EEC ;Exceptions are possible
after email exchange between SHOESPARADISE.COM and the potential customer
and agreement by this customer of the special delivery conditions (delivery
costs and delivery dealys particularly).
7-b The delivery is considered as realised as of the date of the first presentation
of the goods to the purchaser.The handing over of the goods will be carried
out against signature by the receiving customer of the delivery form.
7-c The customer has an obligation to check the conformity of the goods
delivered at the delivery before signing the delivery form.
8. Poblems of delivery because of the conveyor
8-a Any anomaly concerning the delivery (damages,products
missing compared to the delivery form,damaged parcel…) will have to
be indicated on the delivery form in the form of handwritten reserves accompanied
by the signature of the customer. The customer will have to confirm this
anomaly to the conveyor by mail in the 2 open days which will follow the
delivery.
The customer will have to send a copy of this email to SHOESPARADISE.COM
via fax or mail at the following address : commercial dept, 48 rue Victor
Hugo, 62200 Boulogne sur Mer.
The references of the conveyor will be on the delivery form.
8-b SHOESPARADISE.COM couldn't in any case be held responsible for the consequence
of a delivery problem due to the conveyor.
9. Delivery errors
9-a The customer will have to formulate to SHOESPARADISE.COM
the day of the delivery or at the latest the first open day following the
delivery any complaint of delivery error and/or non conformity of the products
in kind or in quality compared to the indications being reproduced on the
delivery form.Any complaint formulated beyond this time will be rejected.
9-b The formulation of the complaint to SHOESPARADISE.COM will have to be
carried outin the following way :
· Or using email by filling and sending the
return form available in the home page of the site to contact@shoesparadise.com
· Or sending by fax (0321327286) a print copy of the document described
above with all the necessary informations to allow SHOESPARADISE.COM Commercial
dept to treat this complaint.
· Or calling SHOESPARADISE.COM commercial dept at 0321327286.
9-c Any claim not carried out in the rules and the
time limits defined above could not be taken into account and will release
SHOESPARADISE.COM of any responsibility with reagrd to the purchaser.
9-d At the reception of the claim SHOESPARADISE.COM will allocate an exchange
number for the concerned product and will communicate it by email fax or
phone to the purchaser. The exchange of a product can only take place after
attribution to the customer of this exchange number.
9-e In case of delivery error or exchange each product to be exchanged or
refund will have to be returned as a whole in its original box to the following
address : SHOESPARADISE.COM- commercial dept- 48 rue Victor Hugo- 62200
Boulogne sur Mer (France).
Each product returned will have to be accompanied with the following elements
:
- return form
- copy of the delivery form SHOESPARADISE.COM.
To be accepted any product returned will have to be announced as a preliminary
to the Commercial dept of SHOESPARADISE.COM.
Les goods carriage for the rturn will be at the cost of SHOESPARADISE.COM
except if the product returned doesn't correspond to the details indicated
in the return form.
10. Products warranty
Shoesparadise.com will carry out exchange or refunding equal
to the amount of the order if the above rules are followed and also according
to the final decision of the manufacturer.
11. Satisfied or paid off
11-a The products sold on SHOESPARADISE.COM can be refunded
if and only if the customer returns the product as a whole in its original
packaging and in a perfect state of resale within 7 days following the reception
of the product.
11-b All products which have been used will be excluded from this clause
11-c As for the return for defect the customer will have to annouce to the
Commercial dept of SHOESPARADISE.COM his intention to send back the product.This
announcment will be done via an email with the tittle " retractation
" and the description of the product to be returned .
SHOESPARADISE.COM will then allocate a return number which will allow the
customer to return the product at the address given by SHOESPARADISE.COM.
All refunding request received beyond 7 days after delivery will be rejected.
* One understands by delivery date the day of the first presentation of
the product by the conveyor to the purchaser address.
11-d The postal charges for the return of the product in
this case will be at the purchaser expense.
11-e At the reception of the product SHOESPARADISE.COM will address by email
fax or mail a confirmation of reception of the product to the purchaser
.This confirmation will indicate clearly :
· If the product was indeed delivered and it
fulfills the requirements to obtain refunding (product complete packed
and in perfect state for resale)
Or
· If the product has sudden damage if it is incomplete or if packaging
was damaged.SHOESPARADISE.COM will indicate if it accepts this return
(in the event of refusal the product will be sent back to the customer)
and if it accepts the return the amount of expenses of reconditioning
of the product to make it suitable for resale.SHOESPARADISE.COM will thus
indicate in this case that refunding could only be partial and will communicate
to the customer the amount to be refunded corresponding to the selling
price minus the expenses for reconditioning.
11-f Refunding could be carried out only by banking check
within a maximum of 30 days after the sending of confirmation of reception
of the product to the customer.
12. Attribution of juridiction
The general conditions of sale presented above
are controlled by the french laws.Any litigation born of the validity interpretation
or execution of the contract will be sliced by the Commercial court of Boulogne
sur Mer to which the parties allocate responsibility expressly even in the
event of plurality of defender call in warranty urgency or reffered or oppsition
on injunction to pay.
13. Data processing and freedom
Pursuant to the data processing and freedom law of january
6 1978 any customer of SHOESPARADISE.COM keeps the right to access and correct
the data recorded by SHOESPARADISE.COM.Moreover SHOESPARADISE.COM commits
not to communicate free or with counterpart the co ordinates of its customers
to a third.
The supply of the personal informations collected for
the purposes of the remote sale is mandatory this information being essential
for the processing and routing of the order the invoices preparation and
contract warranty .The lack of informations involves the cancellation of
the order.
The recipient of these informations is only SHOESPARADISE.COM.
Policy of discretion
The safeguarding of the customers private life is very significant for SHOESPARADISE.COM.That's
why SHOESPARADISE.COM commits never to communicate the coordinates of its
customers free or for counterpart to third.
All these data can be modified by the customer .This
one has the right to require its removal from the customer file of SHOESPARADISE.COM.
These informations make the use of SHOESPARADISE.COM site easier for the
customer while avoiding him for example proceeding to multiples seized again
and benifiting fully from all functionalities which the site offers to the
customer.
The customer address is useful in order to send his order and ihis invoice
within the deadlines .
The telephone number of the customer allows the conveyor and the Commercial
dept from SHOESPARADISE.COM to contact the customer for the follow up of
his order.
The email address of the customer allows SHOESPARADISE.COM to confirm the
customer orders as all the answers which would be given on the telephone
by the Commercial dept
Banking informations of the customer (number of the credit card,validity
date) are encrypted by SSL system.They are unaccessible to a third.
